Solve tickets faster and with increased quality with AI automated routing and categorization.

The Ticket Analyzer analyzes your historic data to effectively predict the intent in your incoming tickets and then automatically classify and route tickets.

Classify tickets and route them to the right agents in the ITSM.

Agents can get assisted with live AI suggestions for classification, routing and knowledge base content.

New agents are easily and quickly onboarded with AI search that helps locate similar tickets and solutions.

Analyzes incoming emails, automatically categorizes and clusters them, and sends them directly to the right employees.

Analytics shows AI and human performance, AI usage and topic occurrence to act quickly when specific occurrence is abnormal.

The Ticket Analyzer can assist in root cause detection.