AR Genie
AUGMENTED REALITY (AR) COMPUTER VISION CUSTOMER ENGAGEMENT PLATFORM CUSTOMER EXPERIENCE DASHBOARD DATA AS A SERVICE INTERACTIVE VIDEO REALTIME SMART CITY SMART FACTORY SMART BUILDINGSSupportGenie offers a next-generation customer support platform powered by computer vision AI and augmented reality (AR), enabling real-time visual engagement and guidance from anywhere in the world.
With the growing demand for more advanced remote assistance tools, Support Genie introduces AR Genie, an augmented reality (AR)-based remote visual assistance app for peer-to-peer engagement.
AR Genie enables field service agents to guide and communicate with customers in real-time while troubleshooting problems using 3D annotations, text drawings, and file sharing, as well as exchange information remotely via voice, live video, chat, and annotations. Add-on features such as multi-party conferences and recording aid in the timely resolution and evaluation of problems.
