Chatbot: use and build during critical times
Industry Spotlight
AI Application
2023-02-09 | 02:25 PM - 02:50 PM | Conference Room Croisette
Information
During the Corona Pandemic, the Danish Ehealth platform sundhed.dk experienced an increase in citizen inquiries. Lots of information needed to be passed to citizens and updated on a regular basis. This would require scaling up the number of agents. Instead sundhed.dk together with SupWiz implemented a chatbot that in a few weeks went live – taking the load of agents and was adapted in parallel with the ever-changing conditions in society. From this special digital journey, you will learn how sundhed.dk and SupWiz implement a chatbot and use it at the same – they were laying the rails while the train went full steam ahead.
